Privacy Policy

Last updated: 18 May 2026

Metanoia Spinal Flow (referred to as "we", "us", or "our") is committed to protecting the privacy of personal information provided to us or otherwise collected by us, offline or online, including through our Site (www.metanoiaspinalflow.com.au).

In this Privacy Policy, "we", "us", or "our" refers to the M McIntosh Family Trust ABN 91 932 762 090 Trading as Metanoia Spinal Flow.

1. Personal Information We Collect

The types of personal information we may collect about you include:

• Identity & Contact: Name, images, email address, mailing address, street address, and telephone number.

• Demographic: Age, date of birth, and postcode.

• Financial: Credit card or payment details.

• Health & Sensitive Information: As a holistic wellness practice, we collect health information, including spinal gateway assessments, posture assessments, stress patterns (chemical, physical, emotional), and general well-being history.

• Interaction Data: Information provided through surveys, inquiries, and customer feedback.

• Technical Data: Browser session and geo-location data, device and network information, statistics on page views, and browsing behaviour.

2. Collection and Use of Personal Information

We collect and use personal information for purposes including:

• To provide Spinal Flow healing sessions and assessments.

• To communicate with you regarding appointments and care plans.

• For internal record-keeping and business analytics.

• For marketing and promotional purposes (with your consent).

• To comply with legal obligations and resolve disputes.

3. Sensitive & Health Information

Sensitive information (such as health data) is given a higher level of protection under the Australian Privacy Principles. We only collect health information that is necessary for your care. By engaging our services, you consent to our collection and use of this information for the purpose of providing wellness services.

4. Disclosure to Third Parties

We may disclose personal information to:

• Third-party service providers (IT, web-hosting, payment processors like Jane App or Stripe).

• Professional advisors (lawyers, accountants).

• Regulatory authorities if required by law.

• Overseas recipients (e.g., cloud storage providers). By providing your information, you acknowledge that while we take reasonable steps, we are not required to ensure that overseas recipients comply with Australian privacy laws.

5. Storage, Security & Data Breaches

We implement robust technical and organisational measures to secure your data. While we take every precaution, no system is 100% secure.
Data Breach Notification: In the event of a "notifiable data breach" (where personal information is lost or accessed without authorisation and is likely to result in serious harm), we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act 1988 (Cth).

6. Automated Decision-Making

We do not currently use automated decision-making processes that significantly affect your rights. If we implement such technology (e.g., AI-driven health triaging), we will update this policy to provide transparency on how those decisions are made.

7. Your Rights

• Access & Correction: You may request details of the information we hold or ask for corrections.

• Unsubscribe: You can opt-out of marketing at any time via the 'unsubscribe' link in our emails.

• Complaints: If you believe we have breached the Australian Privacy Principles, please get in touch with us at [email protected]. We will investigate and respond promptly.

8. Cookies and Web Beacons

We use cookies to improve your experience and for retargeting advertisements (e.g., through Facebook or Google). You can manage your cookie preferences in your browser settings.

9. Contact Us

M McIntosh Family Trust ABN 91 932 762 090
Email: [email protected]
Address: Toowoomba, QLD, Australia